Shipping & Return Policy
1.SHIPPING AND DELIVERY OPTIONS
Domestics Shipping:
Standard (3-10 Business Days)
$4.99 0-1 lbs
$6.95 1-3 lbs
$8.95 3-6 lbs
$14.95 6-14 lbs
$24.95 14+ lbs
**Please note above prices are standard shipping Kay & Kai Anime Shop offer.
Third party Shippo services available for alternate shipping methods such as expedite, pricing may vary.
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2. PROCESSING TIME
Order are processed within 1-2 days. Once the item has been handed to the delivery carrier, a tracking number will be sent to the customer.
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3.CANCELLATIONS
After an order is submitted, processing begins, and the order cannot be canceled. if there are questions about cancelling an order, please contact us.
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4.RETURNS
All sales are final, and returns are not accepted.
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5. DELAYED ORDERS
In case of delayed processing, customers will have the option to cancel their order for a full refund. Shipping provider delays do not fall under the seller's liability. For delayed orders, please first contact the shipping carrier for the item's status.
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6. DAMAGED ORDERS
Kay & Kai Anime Shop list conditions and/or provide photos of all products on our website. Kay & Kai Anime Shop is not liable for lost or damaged products after the order has been placed in the hands of the shipping carrier. If your product has arrived damaged, reach out to us so we may assist you in filing a claim with the shipping provider.
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7. SHIPPING RESTRICTIONS
Orders cannot be shipped outside of the United States.
The TSA (Transport Security Administration) has restrictions on what items can be shipped through air transportation in the US. As such, any unauthorized items for air shipment may require a different shipping method.
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8. CONTACT
For questions about this shipping policy, contact: